1. Introduction and Business Information
Welcome to Vintagespiritsco (www.vintagespiritsco.com).
These Terms & Conditions govern access to and purchases made through the Vintagespiritsco website.
Vintagespiritsco is an online retail business operated from Singapore, offering vintage-style barware and related accessories to customers in European markets.
For the purposes of these Terms & Conditions:
- Brand Name: Vintagespiritsco
- Website: www.vintagespiritsco.com
- Contact Email: cocktail@vintagespiritsco.com
By placing an order through our website, you agree to the applicable terms set out below. These Terms form part of the agreement between Vintagespiritsco and the customer.
Nothing in these Terms excludes or restricts any statutory rights that cannot lawfully be excluded or restricted under applicable legislation.
2. Products and Product Information
Vintagespiritsco offers a selection of vintage-style barware and related accessories.
We aim to provide relevant product information, including:
- Product names and descriptions.
- Product photographs.
- Dimensions and available specifications.
- Available product variations.
- Prices and applicable charges.
Customers are encouraged to review the relevant product information before placing an order.
Product photographs are provided to illustrate the items offered. Minor differences in colour or appearance may occur due to lighting conditions, display settings or manufacturing variations, provided the goods supplied remain consistent with their contractual description.
The characteristics of each product are determined by its individual product listing and the information confirmed at the time of purchase.
3. Prices and Payment
All product prices and applicable charges are displayed on the relevant product pages or at checkout.
The total amount payable, including applicable delivery charges and taxes where required, will be displayed before the order is submitted.
Payments are processed through the payment methods made available during checkout.
An order is subject to payment authorisation and confirmation. Vintagespiritsco may contact the customer if additional information is reasonably required to review an order or resolve a payment-related issue.
Where a payment cannot be authorised or completed, the order may not proceed until the payment matter has been resolved.
Customers should ensure that their billing and contact information is accurate when completing an order.
4. Order Placement and Acceptance
Customers may place orders through the Vintagespiritsco website by selecting available products and completing the checkout process.
After an order is submitted, an order confirmation email will normally be sent to the email address provided during checkout.
An order confirmation acknowledges receipt of the order and does not necessarily constitute final acceptance where payment authorisation or further order verification remains outstanding.
Vintagespiritsco reserves the right to decline or cancel an order where there are reasonable grounds, including:
- Payment authorisation has been declined.
- Essential order information is incomplete or materially inaccurate.
- A product is unavailable.
- A clear pricing or listing error has occurred.
- There are reasonable grounds to suspect fraudulent or unauthorised purchasing activity.
- The order cannot be fulfilled in accordance with applicable legal requirements.
Where payment has already been collected for an order that is subsequently cancelled, the relevant payment will be refunded using the original payment method, subject to applicable law.
5. Order Processing and Dispatch
Orders are reviewed and prepared according to the product details, order information and payment confirmation.
Vintagespiritsco oversees the order administration, packaging arrangements and dispatch coordination.
Once an order has been dispatched, the customer will receive a dispatch notification by email containing the available tracking information.
Customers are responsible for providing an accurate email address and delivery address when placing an order.
Any subsequent change to delivery information should be submitted promptly by contacting cocktail@vintagespiritsco.com. Changes may not be possible once an order has entered the dispatch process.
6. Shipping and Delivery
6.1 Delivery Destinations
Vintagespiritsco currently serves customers in European markets.
Available delivery destinations and applicable charges are displayed during checkout.
6.2 Shipping Providers
Orders are dispatched from Singapore using available international delivery services, which may include:
- DHL Priority services.
- FedEx Priority services.
- UPS Priority services.
The carrier and service selected for an individual order will depend on the applicable delivery arrangements and availability.
6.3 Estimated Delivery Time
The estimated international transit time is generally 5–12 business days from dispatch.
This is an estimated transit period rather than a guaranteed delivery date.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures, local delivery arrangements and other circumstances affecting transportation.
Where additional time is required, we will review the relevant tracking information and provide assistance where appropriate.
6.4 Tracking Notifications
Vintagespiritsco will send tracking notifications to the email address supplied at checkout at relevant stages of the delivery process.
These notifications may include:
- Order dispatch confirmation.
- Arrival at an international or regional logistics facility.
- Updates at relevant transit points.
- Arrival within the destination country.
- Local delivery and final delivery updates.
The availability and timing of individual tracking events depend on the information supplied by the relevant carrier.
Customers are encouraged to check their email inbox, including any relevant filtered folders, for delivery notifications.
6.5 Delayed or Unreceived Orders
If an order has not arrived within the estimated 5–12 business day transit period after dispatch, customers should contact us at:
Email: cocktail@vintagespiritsco.com
Please include your order reference and relevant tracking information.
Upon receiving the enquiry, Vintagespiritsco will review the order records and, where appropriate, initiate an investigation with the relevant delivery carrier.
Following the investigation and assessment of the circumstances, we will arrange an appropriate resolution, which may include:
- A full refund of the affected order; or
- A replacement shipment.
The appropriate resolution will take account of the tracking information, carrier investigation findings and applicable legal requirements.
A delay, missing tracking update or carrier investigation will not remove any statutory remedy available to the customer.
6.6 Delivery Risk and Responsibility
Where Vintagespiritsco arranges the delivery carrier, responsibility for loss of or damage to the goods remains with Vintagespiritsco until the customer, or a third party designated by the customer other than the carrier, obtains physical possession of the goods.
The risk of loss or damage does not transfer to the customer merely because the goods have been handed to DHL, FedEx, UPS or another delivery carrier.
Where a delivery is made to a person designated by the customer, physical receipt by that person will be treated in accordance with applicable law.
If an order does not arrive, customers should contact us so that the delivery circumstances can be reviewed and an appropriate resolution arranged.
6.7 Incorrect Delivery Information
Customers should check their delivery information carefully before submitting an order.
Where an incorrect address has been supplied, customers should notify Vintagespiritsco as soon as possible.
We will review whether an address correction or delivery amendment can be arranged with the carrier.
Where a delivery issue results from incorrect information provided by the customer, any resulting costs or arrangements will be assessed according to the circumstances and applicable law.
7. Right of Withdrawal – 14-Day Returns
7.1 Statutory Withdrawal Period
For eligible online purchases made by consumers in the European Union, customers generally have the right to withdraw from their purchase within 14 days without providing a reason.
The withdrawal period begins on the day the customer, or a third party designated by the customer other than the carrier, receives physical possession of the goods.
Where an order contains multiple items delivered separately, the withdrawal period begins when the customer receives the last item.
To exercise this right, customers must notify Vintagespiritsco of their decision to withdraw within the applicable 14-day period.
Withdrawal requests should be submitted by email:
Please include:
- Full name.
- Order reference.
- Product name.
- A clear statement that you wish to withdraw from the purchase.
Customers may use the model withdrawal form provided at the end of these Terms, although using that form is not compulsory.
7.2 Returning the Goods
After notifying us of the decision to withdraw, customers must send the goods back within 14 days of communicating their withdrawal decision, unless Vintagespiritsco has agreed to collect them.
Unless otherwise agreed or required by applicable law, customers are responsible for the direct cost of returning goods when exercising the right of withdrawal.
Returned goods should be handled with reasonable care.
Customers may examine goods to establish their nature, characteristics and functioning. They may be liable for any diminished value resulting from handling beyond what would reasonably be permitted in a retail shop, in accordance with applicable law.
The original product packaging should be included where reasonably possible, although the absence of original packaging will not automatically invalidate a statutory withdrawal right.
7.3 Refunds Following Withdrawal
Once a valid withdrawal request has been received, Vintagespiritsco will reimburse the payments received for the relevant purchase, including the cost of the least expensive standard delivery option originally offered, where applicable.
Refunds will be issued without undue delay and no later than 14 days after we have been informed of the customer’s decision to withdraw.
For goods, we may withhold the reimbursement until:
- We have received the returned goods; or
- The customer has provided evidence that the goods have been sent back;
whichever occurs first.
Refunds will normally be issued using the original payment method unless another arrangement has been expressly agreed with the customer and is permitted by law.
Any supplementary delivery charges arising from the customer’s choice of a more expensive delivery option than the least expensive standard option offered are not refundable where permitted by applicable law.
7.4 Exceptions to the Right of Withdrawal
The statutory right of withdrawal is subject to the exceptions established by applicable legislation.
Where an exception applies to a particular product or transaction, the relevant information will be provided before the purchase is completed.
Nothing in this section is intended to restrict a withdrawal right where the law provides one.
8. Damaged, Defective or Incorrect Goods
Vintagespiritsco takes customer reports concerning damaged, defective or incorrectly supplied goods seriously.
If a customer receives an item that is damaged, defective or materially different from the agreed product description, the customer should contact us by email:
Please provide the following information:
- Your order reference.
- The name of the affected product.
- A description of the problem.
- Clear photographs showing the affected item and the reported issue.
8.1 Photo-Based Assessment
Where the reported issue can reasonably be assessed from the photographs and information supplied, Vintagespiritsco may resolve the matter without requiring the customer to return the affected item.
Depending on the circumstances, the available resolution may include:
- A full refund.
- A replacement item.
- Another appropriate remedy agreed with the customer.
For straightforward cases involving visible damage, photographs may be sufficient for us to assess the matter and arrange a refund or replacement without requesting the return of the damaged item.
Where additional examination is reasonably necessary, we may discuss appropriate arrangements with the customer.
8.2 Statutory Remedies for Defective Goods
For consumers covered by applicable EU consumer law, goods must conform to the relevant contractual requirements.
Where goods do not conform to the contract, customers retain their applicable statutory remedies, which may include repair, replacement, a price reduction or termination of the contract with a refund, subject to the legal conditions governing those remedies.
Any repair or replacement required under applicable statutory rights will be provided without charge to the consumer.
Where a refund or other remedy is legally due, Vintagespiritsco will handle the request in accordance with the applicable legal requirements.
The applicable statutory conformity period is generally at least two years from delivery under EU rules, although national legislation may provide additional rights or longer periods.
This section does not restrict any additional protection available under the customer’s applicable national legislation.
8.3 Incorrect or Missing Items
If an order contains an incorrect item or an item is missing, customers should contact us promptly with their order reference and relevant details.
We will review the order information and arrange an appropriate resolution according to the circumstances, which may include sending the missing item, replacing the incorrect item or issuing a relevant refund.
9. Refund Processing
Approved refunds will generally be issued through the original payment method.
The time required for the refunded amount to appear in the customer’s account may depend on the payment provider and the customer’s financial institution.
Where a full refund is due, the amount will be calculated according to the applicable order and statutory requirements.
Refunds will not be made conditional upon the customer giving up any statutory rights or withdrawing a lawful complaint.
10. Customer Responsibilities
Customers are expected to:
- Provide accurate contact, billing and delivery information.
- Review product descriptions and available item details before purchasing.
- Check order confirmation information after submitting an order.
- Contact Vintagespiritsco promptly if an order-related issue arises.
- Provide relevant information when requesting assistance.
- Take reasonable care of goods when exercising a withdrawal right.
Customers should not submit false, misleading or deliberately incomplete information when making an order enquiry, withdrawal request or damage report.
Where a request contains inconsistent or insufficient information, Vintagespiritsco may request further details reasonably necessary to assess the matter.
11. Order Cancellation
Customers who wish to cancel an order before dispatch should contact:
Please provide the order reference and a clear cancellation request.
Where an order has not entered the dispatch process, we will review whether cancellation can be arranged.
Once an order has been dispatched, cancellation will normally be handled through the applicable withdrawal procedure in Section 7.
Nothing in this section limits a customer’s statutory right to withdraw from an eligible distance contract.
12. Intellectual Property and Website Content
The text, photographs, product descriptions and other materials published on www.vintagespiritsco.com are provided for the operation and presentation of the Vintagespiritsco online retail business.
Customers may access and use the website for personal shopping purposes.
Website content must not be copied, reproduced, republished or commercially exploited without the relevant permission or other lawful basis.
Nothing in these Terms grants customers ownership of website content or any intellectual property rights belonging to Vintagespiritsco or other relevant rights holders.
13. Limitation of Liability
To the extent permitted by applicable law, Vintagespiritsco shall not be liable for indirect or consequential losses that are not reasonably foreseeable at the time the purchase contract is concluded.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, nothing in this section excludes or restricts:
- Liability for death or personal injury caused by negligence where such exclusion is prohibited.
- Liability for fraud or fraudulent misrepresentation.
- Statutory remedies relating to defective or non-conforming goods.
- Responsibility for goods lost or damaged before the customer obtains physical possession where the relevant delivery arrangements are made by Vintagespiritsco.
- Any other liability that cannot lawfully be excluded or restricted.
Customers retain all mandatory statutory rights applicable to their purchases.
14. Force Majeure and Exceptional Circumstances
Certain circumstances outside the reasonable control of Vintagespiritsco may affect order processing or delivery arrangements.
These may include severe weather, natural events, transport interruptions, customs delays, public emergencies or other significant disruptions.
Where such circumstances arise, Vintagespiritsco will review the effect on the relevant order and communicate appropriate information to the customer.
This provision does not remove the customer’s right to a refund, cancellation or other remedy where required by applicable law.
15. Privacy and Personal Information
Personal information collected through the Vintagespiritsco website is handled in accordance with our Privacy Policy.
Information may be used for order administration, payment processing, delivery arrangements, customer support and other purposes described in that Policy.
For further information, please refer to:
Privacy Policy: www.vintagespiritsco.com/privacy-policy/
16. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of Singapore, subject to the mandatory consumer protection provisions applicable in the country where the customer resides.
Where a consumer is entitled to bring proceedings in their country of residence under applicable mandatory law, nothing in these Terms is intended to deprive that consumer of such rights.
Any dispute arising from a purchase will be handled in accordance with the applicable contractual and statutory requirements.
17. Amendments to These Terms
Vintagespiritsco may revise these Terms & Conditions from time to time to reflect changes in business operations or applicable legal requirements.
The current version will be published on www.vintagespiritsco.com.
Changes will not retrospectively alter the contractual terms applicable to an order already accepted, except where permitted or required by law.
Customers should review the current Terms & Conditions before placing a new order.