1. Shipping Overview
At Vintagespiritsco (www.vintagespiritsco.com), we arrange international delivery for customers across European markets.
Orders are dispatched from Singapore and handled through established international delivery providers. We aim to provide clear delivery information and tracking notifications throughout the shipping process.
This Shipping Policy explains our dispatch arrangements, estimated delivery times, tracking notifications and procedures for delayed or unreceived orders.
2. Shipping Origin
Dispatch Country: Singapore
Dispatch Address: XXX
Orders are prepared and arranged for dispatch according to the confirmed order details and the applicable delivery arrangements.
3. Shipping Destinations
Vintagespiritsco currently serves customers in European markets.
Available delivery destinations are displayed during checkout. Customers should ensure that their delivery address, postcode, contact details and email address are entered accurately when placing an order.
Delivery availability may vary according to the destination and the services available from the relevant carrier.
4. Shipping Carriers
We work with established international delivery providers, which may include:
- DHL Priority services.
- FedEx Priority services.
- UPS Priority services.
The carrier and service used for an individual order depend on the destination, shipment arrangements and available carrier services.
The selected carrier may vary between orders.
5. Order Processing and Dispatch
After an order has been submitted and payment has been confirmed, it will enter our order processing arrangements.
The order is reviewed and prepared according to the products purchased and the information supplied at checkout.
Once the parcel has been dispatched, a shipping confirmation email will be sent to the email address provided when placing the order.
Customers should ensure that their email address is accurate and check their inbox and filtered email folders for order notifications.
6. Estimated Shipping Time
The estimated international transit time from Singapore is:
<text weight=”semibold” size=”xl”>5–12 Business Days</text>
This period is calculated from the date the order is dispatched, rather than the date the order is placed.
The stated period is an estimated transit time and not a guaranteed delivery date.
Actual delivery times may vary depending on:
- The destination country and delivery location.
- International carrier operations.
- Transit arrangements and logistics processing.
- Customs procedures where applicable.
- Local delivery schedules.
- Circumstances affecting transportation.
Where a delivery requires additional time, we will review the available tracking information and provide relevant assistance.
7. Shipment Tracking and Email Notifications
Vintagespiritsco sends automatic tracking notifications to the email address provided by the customer during checkout.
Notifications may be sent at relevant stages of the delivery process, including:
7.1 Order Dispatch
A notification is sent when the parcel has been dispatched, together with available tracking information.
7.2 Arrival at Logistics Facilities
Updates may be sent when the parcel reaches an international or regional logistics facility and relevant transit locations.
7.3 Destination Country Updates
Customers may receive notifications when the parcel arrives in the destination country or enters the local delivery network.
7.4 Local Delivery
Where tracking information is available, notifications may be sent when the parcel enters the local delivery stage.
7.5 Delivery Completion
A final tracking update may be provided when the carrier records the shipment as delivered.
The availability and timing of individual notifications depend on the tracking information supplied by the relevant carrier.
Customers are encouraged to use the tracking reference provided in their dispatch email to follow the shipment.
8. Delayed Shipments
If your order has not arrived within the estimated 5–12 business day transit period after dispatch, please contact our customer support team.
Email: cocktail@vintagespiritsco.com
Please include:
- Your full name.
- Your order reference.
- Your shipment tracking number.
- A brief description of the delivery issue.
After receiving your enquiry, Vintagespiritsco will review the shipment information and, where appropriate, initiate an investigation with the relevant delivery carrier.
Following the carrier investigation and assessment of the circumstances, we will arrange an appropriate resolution, which may include:
- A full refund for the affected order; or
- A replacement shipment.
The resolution will take account of the available tracking records, investigation findings and applicable legal requirements.
A delay in tracking updates or an ongoing carrier investigation does not remove any statutory rights available to the customer.
9. Lost or Unreceived Parcels
If tracking information indicates that a parcel may have been lost, or the parcel has not arrived as expected, customers should contact us by email.
We will review the order and shipment records and liaise with the relevant carrier where appropriate.
Where goods have not been received, Vintagespiritsco will assess the delivery circumstances and arrange the applicable refund or replacement remedy.
Responsibility for loss of or damage to the goods remains with Vintagespiritsco until the customer, or a third party designated by the customer other than the carrier, physically receives the goods, where required by applicable law.
The transfer of a parcel to a delivery carrier does not, by itself, transfer the risk of loss or damage to the customer.
10. Incorrect or Incomplete Delivery Addresses
Customers are responsible for providing accurate delivery information when submitting an order.
Please check the following details before completing checkout:
- Recipient’s full name.
- Street address and building number.
- City and postcode.
- Country.
- Contact email address.
- Telephone number, where requested.
If you identify an error after placing your order, contact us promptly at cocktail@vintagespiritsco.com.
We will review whether the delivery information can be amended before dispatch or through the relevant carrier’s available arrangements.
Where an address issue affects delivery, we will assess the circumstances and available options in accordance with applicable law.
11. Customs and Import Procedures
International shipments from Singapore to European destinations may be subject to customs procedures, import requirements and applicable taxes or charges.
Any applicable customs duties, VAT or other charges will be handled in accordance with the delivery destination’s relevant requirements and the information provided during checkout.
Where additional charges are payable by the customer, the applicable information will be communicated in accordance with the relevant legal requirements before purchase.
Customers should refer to the applicable checkout information for the charges associated with their order.
12. Damaged Parcels on Arrival
If your parcel arrives with visible external damage or the purchased item is damaged, please contact us at:
Please provide:
- Your order reference.
- The product name.
- Clear photographs of the parcel and affected item.
- A short description of the reported damage.
Where the reported damage can reasonably be assessed from the photographs, we may arrange a refund or replacement without requiring the affected item to be returned.
Where additional information is required, our customer support team will contact you to discuss the appropriate arrangements.
This procedure does not restrict any statutory remedies available under applicable consumer protection legislation.
13. Delivery Confirmation and Non-Receipt
A carrier tracking record marked as delivered may be used as part of our review of a delivery enquiry.
If you believe that an order marked as delivered has not been received, please contact us promptly with your order reference and tracking information.
We will review the available delivery records and, where appropriate, contact the carrier to investigate the circumstances.
A tracking status alone does not override the applicable legal rules governing the transfer of delivery risk.
14. Delivery Notifications and Customer Communication
All shipping notifications are sent to the email address provided during checkout.
Customers are responsible for supplying a valid email address and reviewing relevant delivery communications.
If you have not received a dispatch or tracking email, please check your filtered email folders before contacting us.
For assistance with delivery notifications, please contact cocktail@vintagespiritsco.com.