Welcome to Vintagespiritsco.
Here you can find answers to common questions about our vintage-style barware collection, ordering, payment methods, delivery arrangements, returns and customer support.
1. About Our Products
Q1. What products does Vintagespiritsco offer?
Vintagespiritsco specialises in vintage-style barware and related accessories. Our collection may include cocktail shakers, measuring cups, bar strainers, bar spoons, bottle openers, ice accessories and other traditional bar accessories.
Q2. Where can I find product information?
Each product page provides relevant descriptions, photographs, available dimensions, product details and purchasing information. We recommend reviewing the individual product listing before placing an order.
Q3. Are the product photographs representative of the items sold?
Our product photographs are intended to provide a visual reference for the listed items. Minor variations in colour or appearance may occur due to lighting conditions and individual screen settings. The product description and confirmed order details determine the characteristics of the purchased item.
2. Ordering and Payment
Q4. How can I place an order?
You can place an order directly through www.vintagespiritsco.com.
Simply select your preferred product, choose any available options, add the item to your shopping basket and proceed to checkout. Enter the requested contact and delivery information, review your order and complete the payment process.
An order confirmation will normally be sent to your registered email address after submission.
Q5. Which payment methods do you accept?
Vintagespiritsco supports the following payment methods where available at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported electronic wallets.
The payment methods displayed during checkout indicate the options currently available for your transaction.
Q6. Is payment processed through Stripe?
Yes. Vintagespiritsco uses Stripe as its payment processing provider.
Stripe processes payment transactions submitted through our website. Depending on the payment method selected, customers may be asked to provide the relevant payment information or complete an additional payment confirmation step.
For further information about payment information handling, please refer to our Privacy Policy and Stripe’s Privacy Policy:
Q7. Will I receive an order confirmation?
Yes. After an order has been submitted, an order confirmation email will normally be sent to the email address provided during checkout.
Please check your inbox and filtered email folders if the message does not appear.
If you cannot locate your confirmation, contact us at cocktail@vintagespiritsco.com with your name and order details.
Q8. Can I change or cancel my order after placing it?
If you wish to amend or cancel an order, please contact us as soon as possible at cocktail@vintagespiritsco.com.
Where an order has not entered the dispatch process, we will review whether the requested change can be arranged.
If the order has already been dispatched, the applicable cancellation and withdrawal procedures will apply.
Nothing in this procedure limits your statutory right of withdrawal under applicable consumer legislation.
3. Shipping and Delivery
Q9. Which countries do you deliver to?
Vintagespiritsco serves customers across European markets.
Available delivery destinations and applicable delivery charges are displayed during checkout.
Q10. Where are orders dispatched from?
Orders are dispatched from Singapore and arranged for delivery to the destination address supplied during checkout.
Q11. Which delivery companies do you work with?
We work with established international delivery providers, which may include:
- DHL Priority services.
- FedEx Priority services.
- UPS Priority services.
The carrier and service used for an individual order depend on the destination and available delivery arrangements.
Q12. How long does delivery take?
The estimated international transit time is generally 5–12 business days from dispatch.
This is an estimated transit period rather than a guaranteed delivery date.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures and local delivery arrangements.
Q13. Will I receive tracking information?
Yes. Tracking notifications are sent automatically to the email address provided when placing your order at relevant stages of the delivery process.
These notifications may include:
- Order dispatch confirmation.
- Arrival at an international logistics facility.
- Updates at relevant transit locations.
- Arrival at the destination country.
- Local delivery progress.
- Final delivery updates.
Tracking information is subject to the updates supplied by the relevant delivery provider.
Q14. What should I do if my order takes longer than 5–12 business days?
If your order has not arrived within the estimated transit period, please contact us at:
Please include your order reference and tracking information.
We will review the delivery records and, where appropriate, initiate an investigation with the relevant carrier.
Following the investigation and assessment of the circumstances, we will arrange an appropriate resolution, which may include:
- A full refund for the affected order; or
- A replacement shipment.
The resolution will take account of the available delivery information and applicable legal requirements.
Q15. What happens if my parcel is lost during transportation?
If tracking information indicates that a parcel may have been lost, or the parcel has not arrived as expected, please contact our customer support team.
We will review the shipment information and liaise with the relevant carrier where appropriate.
Where the goods have not been received, Vintagespiritsco will assess the matter and arrange the applicable refund or replacement remedy.
Responsibility for loss or damage remains with Vintagespiritsco until you, or a person designated by you other than the carrier, physically receive the goods, where required by applicable law.
Q16. What happens if I provide an incorrect delivery address?
Please check your delivery details carefully before submitting your order.
If you identify an error, contact us immediately at cocktail@vintagespiritsco.com.
We will review whether the address can be amended before dispatch or through the carrier’s available arrangements.
If an incorrect address results in a delivery issue, we will assess the circumstances and any available options in accordance with applicable law.
4. Returns and Right of Withdrawal
Q17. Can I return an item if I change my mind?
Yes. Eligible consumers purchasing online in the European Union generally have a 14-day right of withdrawal without providing a reason.
The 14-day period begins on the day you, or a person designated by you other than the carrier, physically receive the goods.
For orders containing multiple items delivered separately, the period generally begins when the last item is received.
To exercise your withdrawal right, email:
Please provide your name, order reference and a clear statement that you wish to withdraw from the purchase.
Q18. How do I return an item under the 14-day withdrawal right?
After notifying us of your decision to withdraw, you should return the goods within 14 days of communicating your decision, unless collection has been agreed.
Unless otherwise agreed or required by law, the direct cost of returning goods under the right of withdrawal is the customer’s responsibility, provided this has been communicated before purchase.
Goods should be handled with reasonable care. You may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, in accordance with applicable legislation.
Q19. When will I receive my withdrawal refund?
Following a valid withdrawal request, refunds will be issued without undue delay and no later than 14 days after we have been informed of your decision.
For goods, reimbursement may be withheld until we have received the returned goods or you have supplied evidence that they have been sent back, whichever occurs first.
The refund will include the applicable original standard delivery charge, subject to the relevant statutory requirements.
Q20. What if an item arrives damaged or defective?
If an item arrives damaged, defective or materially different from its agreed description, please contact us by email:
Please provide:
- Your order reference.
- The product name.
- A brief description of the issue.
- Clear photographs showing the affected item and the reported damage or defect.
Our customer support team will review the information and determine an appropriate resolution.
Q21. Do I need to return a damaged item to receive a refund or replacement?
For cases involving visible damage that can reasonably be assessed from the photographs supplied, Vintagespiritsco may process a refund or replacement without requiring the damaged item to be returned.
Photographs and the relevant order reference may be sufficient for us to assess straightforward damage reports.
If further information or examination is reasonably necessary, we will contact you to discuss the appropriate arrangements.
This procedure does not restrict any statutory remedy available for defective or non-conforming goods.
Q22. What happens if I receive the wrong item?
If you receive an item that differs from the product ordered, please email cocktail@vintagespiritsco.com with your order reference and photographs of the item received.
We will review the order details and arrange an appropriate resolution, which may include a replacement or refund.
Q23. What if an item is missing from my order?
Please contact us with your order reference and details of the missing item.
We will review the order and dispatch records and arrange an appropriate resolution according to the circumstances.
Q24. What statutory rights do I have if a product is defective?
Consumers covered by EU consumer protection legislation generally have statutory rights where goods do not conform to the contract.
Depending on the circumstances, these may include repair, replacement, a price reduction or termination of the contract with a refund.
Under EU rules, the minimum legal conformity period is generally two years from delivery, subject to applicable national legislation and any additional protection provided by the relevant country.
These statutory rights are separate from the 14-day right of withdrawal.
5. Refunds and Order Issues
Q25. How will my refund be issued?
Approved refunds are normally issued using the original payment method.
The time required for the refunded amount to appear in your account may depend on the payment method and the relevant financial institution.
Q26. Can I request a refund if my order has not arrived?
Yes. If an order has not arrived within the estimated delivery period, contact us so that we can review the tracking information and delivery circumstances.
Where a refund is due, it will be arranged in accordance with the applicable circumstances and legal requirements.
Q27. Can I receive a replacement instead of a refund?
Where appropriate, a replacement may be arranged following a review of the order or reported issue.
The available resolution will depend on product availability, the nature of the issue and any applicable statutory requirements.
Where the law gives you the right to a particular remedy, that right will take precedence over any alternative arrangement.
6. Customer Service
Q28. How can I contact Vintagespiritsco?
You can reach our customer support team using the following details:
- Brand: Vintagespiritsco
- Email: cocktail@vintagespiritsco.com
- Website: www.vintagespiritsco.com
Q29. What are your customer service hours?
Customer enquiries are handled during our regular business operating hours.
If our team is unavailable when you contact us, please leave a message or send an email.
We aim to respond within 24 working hours.
Q30. What information should I include when contacting customer support?
To help us review your enquiry, please include:
- Your full name.
- Your order reference, where applicable.
- The relevant product name.
- A clear description of your question or issue.
- Supporting photographs or information where relevant.
Please do not include full payment card numbers or passwords in your correspondence.